Telecom Jobs - PM Managed Services at NFT Consult

Job Title: PM Managed Services

NFT Consult, a leading HR Consultancy firm. NFT Human Resource Solutions are customer tailored per industry requirements and are geared towards increased cost savings, process improvement leading to improved efficiency and effectiveness yet simultaneously strengthening quality and control of resources.

Job Summary: The PM Managed Services will be mainly responsible for the:

Management of the delivery teams in terms of efficiency, attrition rate and career path evolution.
Ensure the management and supervision of managed and/or outsourced network infrastructure elements.

Key Duties and Responsibilities:

Make certain that the team monitor networks, end-to-end services in real-time to ensure SLA and KPIs fulfillment and initiate corrective actions to treat abnormal conditions or performance trends.
Ensure the team delivers effective incident detection and resolution, manages complex incidents that span technology % services boundaries and coordinates escalation to Technical Support Operations
Ensure the network performance analysis is conducted and initiate the corrective actions to resolve any findings of the analysis.
Act as the key focal contact for customer for their network management operation.
Develop Network Operations teams with appropriate trainings, knowledge transfer etc.
Ensure that best practices are applied with knowledge management shared with peers and teams.
Ensure that all functional resources are continuously available: people, tools, facilities etc.
Ensure that Network Operations are continuously delivered 24x7x365.
Manage project costs and variable margins,

Key Performance Indicators (KPIs):

1. Performance of the team

2. 3R performance (Response/Restore/Resolve)

3. Resource availability and attrition rate

Qualifications, Skills and Experience:

Past experience in Maintenance, Network Operations and/or Technical Support activities in mobile and fixed environments.
Strong global management and people management skills
Significantly experienced to work in international environment
High customer and results focused
Highly fluent in English with good communication skills
Excellent computer literacy skills
High degree of adaptability
Business acumen & cost management
Excellent decision making skills
Ability to manage execution
Skills in Modeling & planning
Problem solving Skills
High innovative ability
Customer-oriented approach
High degree of Accountability
Excellent Team work
Respect for other
Break boundaries and barriers
Leads courageously
Leads with authenticity
Can happen attitude
Mobilizes teams and grows potential
Projects a winning mindset
Shapes a compelling future

How to apply for the job:

All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

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