Team Leader – Credit Control Job – MTN Uganda Limited

Job Title:   Team Leader – Credit Control  

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Supervisor – Credit Control

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:  The Team Leader – Credit Control will be responsible for effective management of post-paid accounts receivable and implementation of the company credit policy to minimize credit risk exposure.

Key Duties and Responsibilities:

• To ensure achievement of weekly and monthly collection targets
• To ensure appropriate customer engagement is done to avoid overdue balances.
• To set appropriate and monitor credit limits.
• Suspend credit facilities in accordance with company Credit Policy.
• Ensure that payments are correctly allocated, to the appropriate account and against the appropriate invoice(s).
• Check reminder letters for 100% accuracy and appropriateness before dispatch.
• Follow up to ensure timely resolution of customers queries.
• Keep track of ongoing account reconciliations to ensure timely resolution of disputes.
• Effective team supervision
• Monitor and follow up to fix system challenges affecting collections.
• Enhance adherence to timely reporting requirements within set deadlines.
• Proper record keeping of all correspondences with customers, collections agents and other stakeholders.
• Effective team leadership, goal setting and measurement, reporting, coaching and development.
• Ensure staff PDPs are developed and reviewed on quarterly basis.

Qualifications, Skills and Experience:

• The applicant must hold a bachelor’s degree in accounting or Business Administration
• A Professional Accountant having completed at least Part 2 of ACCA, CIMA or CPA
• Three to five years of experience in a busy credit control department of a large commercial enterprise.
• Experience in high volume accounts receivable department
• Good analysis of the Accounts Receivable
• Debt collection
• Knowledge of financial policies and procedures
• Staff and customer management
• Negotiation skills
• Presentation skills
• Strong Communication and interpersonal skills
• A good team player
• Strong analytical and problem-solving skills.
• High level of customer retention and follow–through skills
• Strong organisational and presentation skills
• Report writing skills
• High levels of honesty & integrity
• Results oriented
• A highly objective and Pro-active individual
• Excellent judgement skills

NB: Female applicants are strongly encouraged to apply.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

Click Here

Deadline: 20^th March 2023