Job Title: Relationship Officers (Several Job Vacancies)
Guaranty Trust Bank Uganda is one of the leading banks in Africa. They acquired a 70% stake in the Fina Bank group in to enable them enter the East African market.
Job Summary: The Relationship Officers will be charged with the creation of a market for the bank’s products and services in order to increase the bank’s market share. The process involves the presentation of the bank’s products/services to prospects and existing Customers based on identified needs
Key Duties and Responsibilities:
- Block Funds: Secure funds designated as collateral for credit facilities. The process involves placing restrictions on the funds in the Customer¡¦s account as a form of security for credit advanced to the Customer
- Arrange temporal overdraft: To organise, review and manage the processing of overdraft facilities to customers. The process is initiated based on customer request or due to temporary funding problems in a customer’s account. It involves providing a temporary credit facility for the customer in form of a TEMP, after receiving the necessary approvals as stated in the Credit Policy Guide
- Resolve Account Problems:
Quickly resolve problems with Cheques drawn on the bank’s customers. The process involves the analysis and resolution of problems related to Cheques drawn on the customer’s account. Examples of typical problems include the following:
- Insufficient funds in the customer’s account
- Non-compliance with account mandate
- Account Restriction based on account dormancy, incomplete documentation or statutory requirement
- Cheque confirmation
- Returned Cheque
- Manage Customer’s Funds:
Make customer’s invested funds available on request. The process entails the repayment of customer’s invested funds on demand i.e. prior to maturity (pre-liquidation) or at maturity
To re-invest customer’s funds. The process entails the re-investment of customer’s funds on the maturity of the initial investment. Investments are automatically rolled over if specific instructions are not received from the customer before maturity (as stated in the investment letter given to the customer)
- Initiate foreign currency transactions: Handle foreign currency transactions based on customer’s request. The process involves the initiation of foreign currency transactions on behalf of customers for trade or personal purposes.
- Customer Service Handling:
- To process customers’ “Stop payment” instructions, requests, application and other service requests. The process involves the timely execution of a customer’s instructions within an agreed period of time.
- Process all exceptions and discretionary requests for pricing, loan rates, foreign exchange rates, waivers for fees in order to enhance customer satisfaction and retention
- Initiate the issuance of local guarantees and performance bonds based on customer¡¦s request. The process deals with the review and approval of the customer¡¦s request for guarantees (advance payment, performance) and performance bonds
Qualifications, Skills and Experience:
- The ideal applicants for these Relationship Officer Banking Jobs must hold good University Degrees
- The candidates should have at least two to four years work experience with a reputable Banking Institution; two of which MUST have been spent in either direct selling or relationship sales
- Credit analysis, due diligence and underwriting skills
- Detailed knowledge and understanding and interpretation of financials
- Past exposure and experience in preparation of a formal credit proposal,
- High Market awareness and demonstration of practical selling knowledge and skills
- Superb client relationship management skills
- Good knowledge and understanding/management of customer, product and market risks
- Understanding of risk management and mitigation techniques
- Possess the ability to manage a Portfolio of customers with different business needs
- Excellent interpersonal skills (team player, good communication and time management skills)
- Understanding of varied product solutions required within the bank¡¦s customer base and ability to recommend new products for development in relation to customer feedback received through relationship management
- Be self starters and ability to work with very minimal supervision
How to Apply for the job:
All candidates who desire to join the banking sector with Guaranty Trust Bank are encouraged to apply by sending their application letters together with updated CVs indicating three key referees, copies of appointment letters, academic transcripts and testimonials to jobsug@gtbank.com.
NB: Only Short listed candidates will be contacted.
Deadline: 14th November, 2014
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