JOBS

Relationship Officer – Logbook Finance Product Job at Platinum Credit (U) Ltd

Job Title:    Relationship Officer – Logbook Finance Product 

Organisation: Platinum Credit (U) Ltd

Duty Station: Kampala, Uganda

About US:

Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding company and through its subsidiaries provides emergency loans to individuals in the East African region. They are a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa with a branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector.

Job Summary:  The Relationship Officer – Logbook Finance Product will be responsible for the effective and efficient communication with customers to achieve customer satisfaction, timely loan repayments and repeat business.

Key Duties and Responsibilities: 

  • Develop and oversee relationships with clients to ensure top level service is provided to clients.
  • Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.
  • Consistent and frequent communication with clients providing complete, concise account information and guidance.
  • Addressing customer concerns and complaints.
  • Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.
  • Ensure assigned portfolio is performing as per company’s set targets.
  • Ensure retention of customers with at least 40% of repeat business from assigned portfolio.
  • Ensure collections performance target of 90% and above for your portfolio.

Qualifications, Skills and Experience: 

  • The applicant for the Platinum Credit Relationship Officer – Logbook Finance Product job position must hold a Degree in Business Administration or any other relevant field.
  • One to two years of proven experience in Debt Collections preferably in Financial Institutions.
  • Knowledgeable about Asset Finance.
  • Computer knowledge.
  • Customer Care Experience.
  • Must possess leadership and supervisory skills.
  • Excellent numerical and analytical skills.
  • Excellent interpersonal and communication skills.

How to Apply:

All suitably qualified and interested candidates should send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below; (total email size should not exceed 2MB)

The Human Resource Manager,

Platinum Credit (U) Ltd

Send your application to: info@platinumcredit.co.ug

Deadline: 28th August 2019

­

Miiro Allan

I am a team player who is committed to learning, excellence, ethics and people, also an excellent communicator with great interest in technology innovations, branding and communications for Business and passion for community service and positive change.

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