Manager – Information Management Operations Job

Job Title: Manager – Information Management Operations (Re-Advertised)

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager – Enterprise Application Operations

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary: The Manager – Information Management Operations will manage the administration and support of Enterprise reporting platforms like the Enterprise Value Analytics (EVA), Mediation, in-house reporting and other peripheral information systems and their interfaces to the wider IT eco-system.

Key Duties and Responsibilities:

Responsible for overseeing the support of various Enterprise reporting platforms like EVA, mediation, in-house reporting and other peripheral information systems within MTN Uganda
Act as subject matter expert and go to person for any related enterprise reporting requirement that needs to be implemented by IT function.
Ensure efficient and effective support and operation of the following systems: big data platforms, mediation, financial ERP, HCM, Inspirosoft payroll, Fleet Management, Enterprise project management and other peripheral systems
Responsible for the creation and execution of the continuous service improvement program and performance management across these platforms.
Document workflow processes and recommend improvements on the assigned platforms under their domain.
Manage and liaise with service providers/vendors within the Enterprise Applications space.

Qualifications, Skills and Experience:

The applicant must hold a BSc in Computer Science, Engineering, IT, Applied Mathematics, or related field
Programming skills, Unix/Solaris/Linux and Database Administration Skills.
Vendor management
Project management
ITIL
At least five years of related IT experience – preferably in with a technical knowledge of software services; program management experience and a sound understanding of ITIL standards and best practices within operational environments.
SQL and scripting experience
More than 4 years of UNIX shell scripting/programming and database administration.
More than 3 years of experience developing and maintaining applications
Extensive experience in application operations and service management
Excellent interpersonal skills
Excellent interpersonal skills
Highly organized and quick to learn
Pays attention to detail
Can-do attitude
Ability to work Long hours/ nights/ Weekends.
Should be able to work consistently with minimal supervision