Jobs

Manager – Enterprise Risk & Fraud Operations Job – MTN Uganda Limited

Job Title:   Manager – Enterprise Risk & Fraud Operations

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Head – Risk & Compliance

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:  The Manager Operational Risk and Fraud Operations is responsible for;

  • Management of Operational risks and supporting the Business Leadership team, along with MTN Uganda Risk function to ensure that the risks are identified, assessed, controls implemented and reported periodically.
  • Implementing and maintaining effective fraud prevention strategies covering all MTN Mobile Money Products and Services. The role holder will also be responsible for keeping up with Industry Anti-fraud controls, Monitoring for Fraud activity and associated fraud losses, continuously developing new and, improving existing detection algorithms and rules.

Key Duties and Responsibilities:

Risk Management

  • Champion the implementation of the MTN risk management strategy and framework.
  • Managing the process for identifying principal and operational risks at both business unit and, Company level and supporting the Business in implementing the mitigating actions.
  • Periodic reporting to Risk Governance Structures on emerging risk and the control environment.
  • Building a strong community of risk champions and enhancing the risk function as a reputed center of excellence and, supporting the business to achieve its objectives.
  • Implementing risk management process in line with the Enterprise Risk Management Framework.
  • Maintenance of a Central source of information and guidance on risk management for operational and strategic effectiveness.
  • Creating a strong Risk Culture through effective awareness program to staff on their risk management responsibilities.
  • Offering a monitoring and oversight role for management regarding the Company’s risk profile.
  • Assisting management to improve on risk management processes by supporting the risk identification and assessment process within the organization.
  • Execution of the risk management methodology and related tools to effectively management risk within the Company.

Fraud Risk Operations

  • Implementation of the fraud risk management framework and direct oversight of management of subscriber fraud processes and, systems.
  • Operationalization and value for money for all Fraud tools that have been implemented by the Company.
  • Liaising with the Customer facing teams (Customer Experience, Sales & Distribution) to investigate report Fraud cases.
  • Implementation of new fraud risk controls while enhancing existing controls to manage emerging Fraud trends.
  • Ownership of a process to manage incoming fraud incidents and timely escalation of the same.
  • Coordination of Information requested for by Police and Other government authorities relating to Consumer Fraud and, coordination with the Security function to file consumer fraud related cases with Police.
  • Report on regular basis to Senior management on emerging Fraud Trends and status of improvement actions

Also Read: Machine Operator Job – Avolio Industries Limited

Main KPIs include:

  • Successful execution of the Risk Management and, Consumer Fraud Framework
  • Proactivity engagement of key stakeholders regarding consumer fraud.
  • Timely reporting.

Qualifications, Skills and Experience:

  • The ideal candidate for the MTN Uganda job must hold a Bachelor’s degree in Business Administration, Accounting, Commerce, Telecommunications, information technology/ systems, computer science, or relevant field with at least five years’ experience, with at least two years in risk and/or Audit.
  • Certifications such as CFE, FRM, CRISC, AML, and CISA will be an added advantage.
  • Good knowledge of Enterprise Risks and Fraud Risk Management.
  • Good written and verbal communication skills.
  • At least three years of relevant Fraud investigation and management experience in the Financial Services Industry.
  • Able to analyze large volumes of data using data analytical tools SQL or Excel
  • Good written and verbal communication skills.
  • Confidence to raise challenging questions and concerns when necessary.
  • Able to analyze large volumes of data using data analytical tools e.g., ACL or SQL or Excel.

NB: Female applicants are strongly encouraged to apply.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

Click Here

Deadline: 4th March 2023

NB: Female candidates are strongly encouraged to apply

Miiro Allan

I am a team player who is committed to learning, excellence, ethics and people, also an excellent communicator with great interest in technology innovations, branding and communications for Business and passion for community service and positive change.

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