JOBS: Sales Manager Lead Generator Team at Barclays Bank

Organisation: Barclays Bank UK

Duty Station: Kampala, Uganda

Reports to: Head of Sales – LG

Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Sales Manager – Lead Generator Team will support Barclays Bank in delivering strong retail business performance through leadership of a number of Lead Generators. The incumbent will also be responsible for the overall performance of the Lead Generator team and achieving specific sales, service, and operational rigour targets. The job holder will be ensuring the quality of sales to minimise impairment and provisions to the acceptable standard.

·         Build, develop and motivate a high performing team committed to achieving as individuals

·         Ensure that all team members are developed to achieve their maximum potential whilst coaching them to build their awareness of their strengths/development needs

·         Support in recruiting to fill manpower gaps within Lead GeneratorModel at appropriate levels

·         Manage poor performance in line with contract of employment

·         In the way you lead on a daily basis, be a role model for your people, do things wholeheartedly, communicating with passion and enthusiasm embracing change as a way of working

·         Creating an empowering environment for your people encouraging individual ownership, initiative and challenge of the status quo

·         Pursue your own development to increase personal effectiveness acknowledging strengths and areas for developments

·         Continuously weed out poor performers in line with the contracts.

·         Create a good working environment thus keeping staff turnover to an acceptable level (less than 2% regrettable losses).

2. Driving Business Direction: 35% Implement the BARAF DST retail strategy for the team, as agreed with the HODS, through the achievement of:

·         Company: hitting all sales and income targets for your team

·         Controls – being in control of our business. Ensure 100% KYC & Rigour Compliance while minimising impairment. Continuously improving the sales process to make it effective to meet bank objectives.

·         Customer – putting the customer in the centre of all we do and resolving customer queries within SLA.

Sales growth and income contribution

·         Working closely with the team to achieve sales and service targets through Lead Generator strategy and provide feedback thereon

·         Take part in change management activities as required

·         Work closely with the Lead Generators to deliver exceptional individual performance

·         Responsible for performance management directly for assigned Lead Generators

·         Provide cover for other Sales Managers.

·         The incumbent will provide ongoing coaching, counselling and feedback to own team.

·         Identify and recommend training needs and have plans to satisfy needs.

·         Participate in local community events and networking opportunities (e.g. clubs, meetings, business associations)

·         Identify community initiatives to become involved in and support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)

·         Link community initiatives to both business opportunities and colleague events

·         Actively promote community agenda within the branch to build pride within colleagues and customers

·         Applicants must hold an A level certificate or equivalent with good pass in Mathematics and English. Possession of a Bachelor’s Degree is desired.

·         A minimum of two years’ experience in a sales role / position, at least 18 months.

·         Prior exposure and experience in banking

·         Broad knowledge of all Barclays product that are on offer including pricing Knowledge.

·         Detailed working knowledge of policies and procedures

·         Thorough understanding of the financial services industry.

·         Excellent sales track record in financial services industry.

·         Detailed knowledge and understanding of Barclays Bank’s segmentation framework and value propositions.

·         Working knowledge of the specific BARAF retail product set and service

·         Detailed understanding of the retail network business processes and operating procedures.

·         Good understanding of BARAF relevant risk policy

·         Understanding of the local competitor market.

·          Skills in people Management

·         Excellent communication and presentation skills

·         Good negotiation skills

·         Ability to focus the team on results

·         Business awareness

·         Business management

·         Performance management

·         Resource management

·         Good Team building

·         Excellent PC skills

·         Excellent planning and organizational skills

·         Ability to train others

·         Understanding how large corporates and government departments operate is an added advantage

·         Candidates with contacts and a network in the business community will have an added advantage

·         Team leader experience

·         Mature and professional hence respected by the team members

·         Positive attitude even under pressure.

·         Skills in conflict resolution.

If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, currentcurriculum vitae and photocopies of academic certificate to our recruitment website detail below:

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com