Job Title: Personal Bankers (Several Entry Level Customer Service Jobs) Western Region
Organisation: Stanbic Bank
Duty Station: Mbarara, Uganda
Job ID: 11341
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limitedwhich is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a fullrange of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Personal Bankers will support Stanbic Bank in managingall new and existing customer relationships by identifying and fulfilling their needs while managing the risks associated with new accounts, mandates and specimen signatures
Key Duties and Responsibilities:
- Customer Service:
- Adhere to the service standards and provide excellent customer service
- In charge of identifying customer needs and match them with appropriate banking solutions
- Fully inform customers of their rights and obligations to the bank as per the Consumer Protection Guidelines (including but not limited to product pricing, facilities terms, conditions and transactional fees)
- Personal Bankers will be responsible for collecting account opening documents and submit them to the Account Analyst for account opening as per laid down procedures
- Receive and verify account transfer and amendment documents and submit them to the Account Analyst for processing as per laid down procedures
- The Personal Bankers will receive and process loan documents within agreed timelines and as per laid down procedures
- Explain credit loan facility options and qualifying criteria to customers; and support customers in the completion of credit application information requirements
- In charge of handling account opening and loan processing queries and complaints as per laid down process and procedures
- Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline
- Sales:
- Adhere to the Sales High 5 standards
- Meet sales budgets and targets
- The Personal Bankers will also be preparing and implementing weekly sales activity plans (i.e. customer visits, banking days) and provide timely related reports
- Actively participate fully in sales campaigns and activations
- In charge of cross sell banking products to our existing customers
- Identify migration opportunities and sell appropriate products or services accordingly
- Risk and Control:
- Adhere to the KYC policies and guidelines for both account opening and loan origination documents
- Manage credit and operational risk in account opening and loan processing as per laid down procedures
- Others: May be assigned other related duties by the Line manager
Qualifications, Skills and Experience:
- The ideal candidate for the Stanbic Bank Personal Banker jobs should preferably hold a Bachelor’s degree in Business Studies or a related field from a recognized university
- A minimum of two years branch banking experience
- Prior experience in customer service is mandatory
- Previous sales experience
- Good working knowledge of the Personal Banking value proposition
- Sound knowledge of bank products/services
- Sound knowledge of the bank’s policies and procedures relating to all areas under his/her control
- Working knowledge of Service standards
- Working knowledge of the Core banking system
- Knowledge of the risk management and credit principles
- Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
- Detailed understanding of financial statements
- Working knowledge of competitor products and services
How to Apply for the job:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Onlineby visiting Link ;Click Here
Deadline: 24th July, 2015
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