Jobs - Network Operations Manager at Smile Communications

Job Title: Network Operations Manager (Opco)

Our client Smile Communications (U) Ltd is a leading ISP in Uganda offering 4G LTE super fast, high quality and reliable internet access services. Smile is looking for a number of highly experienced, talented and committed individuals to join their team.

Job Summary:

The Network Operations Manager (Opco) will be responsible for the management service partner and other contractors are meeting the contractual obligations towards the network and facilities environment provided by Smile.

Key Duties and Responsibilities:

Network Operations Management including;

Management of Smile Operation Centers, Data Centers, Switching Centers, Radio Access Network, Microwave and Fiber Transmission Network, IP Network, LAN/WAN.
Management and governance of Manager Services Partner and other contractors and partners
Creation, measurement and management of network Key Performance Indicators (KPIs)
Network performance monitoring and optimization
Managing technical aspects of interconnects
Management of third party suppliers such as ISP etc.
Management of other Smile facilities suppliers
Takeover of new equipment from projects team into the network and facilitate handover to Managed Services Partner
Contracts review for all local contractors
Tracking vendor on all operational issues
Reviewing and supporting technical issues raised by customer care.
Liaising with other operators for interconnects and interference management
Submission of management reports and regulatory reports to the CTO
Networks Inventory Management
Providing other adhoc duties assigned from time to time by the CTO or any other person appointed by the company for this purpose

Qualifications, Skills and Experience:

The applicant must possess a bachelor’s degree or a diploma in Telecoms, Electronics or Computer Engineering
Knowledge in Basic Telecoms, LTE/3G, IP Transport Networks, VoIP, Internet, Data Communications Networks
A minimum of eight to ten years of relevant work experience
Exposure on RAN planning & Optimizations
Radio Principles around Radio Access and Microwave technologies
2G/3G/WiMAX/LTE technologies RAN optimization
Experience working with (mobile) telecommunications operators
Prior experience working with vendors (managed services)
Practical experience on telecom operations
Knowledgeable on handling issues/negatives (problem solving)
Prior experience in similar role or deputizing supervisory experience
Significant experience managing network operations in an outsourced environment
Training in Planning tools
Work in liaison with customer care operations.
Be a self-starter, good interpersonal and communications skills, team work, ability to work odd hours and flexible.