Job Title: Management Trainee – Customer Services                                    

The National Information Technology Authority-Uganda (NITA-U) was established as a statutory body under the National Information Technology Authority, Uganda Act, 2009 as one of the key players in the Information and Communications Technology Sector. Its mandated is to coordinate, promote and monitor IT development within the context of national social and economic development, with a vision as “a facilitator of a knowledge-based, globally competitive Uganda where social transformation and economic development is supported through IT enabled services.”

Job Summary: The Management Trainee – Customer Services will assist the Customer Accounts Manager in providing customer care including assisting, retaining and resolving customer queries in the minimum time possible.

Key Duties and Responsibilities:

• Assist in the establishment and operationalizing an effective and efficient Customer Relationship Management (CRM) Systems;
• Assist in addressing customer inquiries regarding products and services
• Assist in resolving customer complaints
• Reach out to customers and verify all the necessary information.
• Update and advice customers on the Authority’s information.
• Work with customer service manager to ensure proper customer service is being delivered.
• Carry out visits to customers and compile reports on overall customer satisfaction.

Qualifications, Skills and Experience:

• The candidate should hold a BCom/BBA/BSc (Marketing Option) from a recognized University
• Possession of a Post graduate qualification in a relevant field is an added advantage
• At least One year working experience in customer care services, with a reputable public, private commercial organization
• Computer literacy skills (Preferably Microsoft office Applications);
• Hand on knowledge of CRM Information System;
• Possess the ability to work on own initiative as well as in a team;
• Excellent business acumen;
• Capacity to establish credibility, and trust and partnership;
• Excellent communication and report writing skills;
• Be a person of integrity and honesty;

Personal Competencies:

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect

Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience.

How to Apply for the job:

All candidates who meet the job requirements/specifications and with the right personal attributes are invited to complete and submit their application form, download here, with a cover letter, supported by curriculum vitae, copies of certificates and testimonials, and must specify day time telephone contact, postal and email addresses of both the applicant and three referees, to the address below.

The Executive Director,

National Information Technology

Authority – UGANDA (NITA-U),

Palm Courts, Plot 7A, Rotary Avenue (former lugogo bypass)

P.O. Box 33151, Kampala-Uganda

Tel: 0417 801 038

Or via email: hr@nita.go.ug (application must not exceed 10MBs)

Applicants must also submit with their application verifiable evidence supporting previous relevant appointments such as appointment letters and employment contracts.

Deadline: 26th September, 2014 (Not later than 17.00 hrs. Local Time).

NB: No application will be accepted without a duly completed and signed standard application form (referred to above).

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