• Deliver strong retail business performance through leadership of a number of Lead Generators
• Responsible for the overall performance of the Lead Generator team and achieving specific sales, service, and operational rigour targets.
• Responsible for ensuring the quality of sales to minimise impairment and provisions to the acceptable standard.

• Build, develop and motivate a high performing team committed to achieving as individuals
• Ensure that team members are developed to achieve their maximum potential whilst coaching them to build their awareness of their strengths/development needs
• Assist in recruiting to fill manpower gaps within Lead Generator Model at appropriate levels
• Manage poor performance in line with contract of employment
• In the way you lead on a daily basis, be a role model for your people, do things wholeheartedly, communicating with passion and enthusiasm embracing change as a way of working
• Creating an empowering environment for your people encouraging individual ownership, initiative and challenge of the status quo
• Pursue your own development to increase personal effectiveness acknowledging strengths and areas for developments
• Continuously weed out poor performers in line with the contracts.
• Create a good working environment thus keeping staff turnover to an acceptable level (less than 2% regrettable losses).

• Implement the BARAF DST retail strategy for the team, as agreed with the HODS, through the achievement of:Company: hitting all sales and income targets for your team
• Controls – being in control of our business. Ensure 100% KYC & Rigour Compliance while minimising impairment. Continuously improving the sales process to make it effective to meet bank objectives.
• Customer – putting the customer in the centre of all we do and resolving customer queries within SLA.
• Responsible for sales growth and income contribution
• Working with team to achieve sales and service targets through Lead Generator strategy and provide feedback thereon
• Actively participate in change management activities as required

• Working with the Lead Generators to deliver exceptional individual performance
• Responsible for performance management directly for assigned Lead Generators
• Provide cover for other Sales Managers.
• Provide ongoing coaching, counselling and feedback to own team.
• Identify and recommend training needs and have plans to satisfy needs.

• Sales experience for at least 18 months.
• Mature and professional hence respected by the team members
• Positive attitude even under pressure.
• Skills in conflict resolution.
• Possess the ability to communicate to all team members in a Lead Generator environment.
• Skills in people management
• Excellent communication and presentation skills
• Good negotiation skills
• Ability to focus the team on results
• Business awareness
• Skills in business management
• Skills in performance management
• Resource management skills
• Good team building skills
• Excellent PC skills
• Good planning skills
• Possess the ability to train others
• Working knowledge of the specific BARAF retail product set and service
• Detailed understanding of the retail network business processes and operating procedures.
• Good understanding of BARAF relevant risk policy
• Detailed knowledge and understanding of the local competitor market.
• Team leader experience

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