Categories: JOBS

JOBS – Customer Service Representative at Techno Brain BPO/ITES

Job Title:   Customer Service Representative

Techno Brain BPO/ITES is a Business Process Outsourcing (BPO) and IT Enabled Services division of Africa’s leading software Solutions Company.

Key Duties and Responsibilities:  

  • Cordially answer calls and respond to emails
  • Handle customer inquiries telephonically
  • In charge of researching required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update and maintain existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs/update CRM Tool
  • Perform any other duties as maybe assigned by the supervisor

Qualifications, Skills and Experience:  

  • The ideal applicants for the Customer Service Representative jobs must have completed a High school diploma or equivalent
  • Past experience in call Centre work environment is mandatory.
  • Fluency on both spoken and written English with
  • Possess excellent communication and interpersonal skills (Knowledge in more language is an added advantage)
  • Computer literacy i.e. excellent Microsoft office skills
  • Smart in appearance
  • Ability to work under pressure
  • Time conscience
  • Good organizational skills

How to Apply for the job:  

All candidates are encouraged to apply online via E-mail to: hruganda@technobrainbpo.com

Deadline: 26th May 2015

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