Job Title: Country Project Manager

MicroEnsure is the world’s first and largest insurance intermediary dedicated to serving low-income families across the globe.  The organization, founded in 2005 and headquartered in the UK, currently covers 7 million people with a range of micro insurance products and services across life, loan, savings, personal accident, property, weather index, and health categories. MicroEnsure achieves this by developing and implementing appropriate products and services for our clients, enabling them to address the risks they face in life.

MicroEnsure works in partnership with a host of organizations including mobile phone companies, banks, microfinance institutions, retailers, faith-based and humanitarian organizations. MicroEnsure’s services include product and program design, insurance and reinsurance placement, partner training, marketing development and delivery, sales management, back office management and provider networking.

Job Summary: The Country Project Manager – Uganda will be responsible for overseeing the key relationship management, general operations and financial performance and for ensuring that large accounts launch and implement MicroEnsure products with high potential for scale, receive superior service, and grow their business with us over time. Micro insurance is an emerging industry in Uganda, so MicroEnsure must continue to set the standard for product innovation, business process acumen and service excellence.

In addition, as the first employee in Uganda, the Country Project Manager will be expected to support the establishment of MicroEnsure as a legal entity in Uganda and grow the company’s network and partnerships with distribution partners, the insurance regulatory authority, and insurance partners.

Key Duties and Responsibilities: 

1. Major Project Management:

• Take responsibility for bringing 1-3 major projects to market and growing them to financial and operational sustainability within the first 12 months, serving as the key local contact for all work-streams, clients, and regional and global MicroEnsure staff
• Identify project interdependencies and conflicts and manage appropriately
• Balance disciplined project management structures with entrepreneurial interests and requirements
• Develop, manage and report against project budgets and objectives
• Create and manage project structures, reporting and communication plans
• Steer project teams in deliverable execution against project plans
• Identify and manage resource constraints
• Identify, document and communicate project risks and exposures. Develop methods to mitigate identified risks

2. Partner Relationship Management:

• Establish and maintain excellent communication with management and operational staff, as well as with regional and global MicroEnsure staff
• Capitalize on opportunities and address operational weaknesses with urgency and focus; pursue a model of ongoing innovation and improvement
• Develop communication and partnership management routines and practices, together with regional MicroEnsure account management resources
• Ensure an excellent reputation for MicroEnsure both within and beyond partner networks
• Proactively identify value added products and services to enhance business delivery

3. Financial Management:

• Develop a profitable micro insurance business, governed by outreach, revenue and profit targets agreed between Senior Management and the Acting Country Head
• Compile and send updated reports, forecasts and projections relating to the development of the business as per a defined schedule
• Develop business plans for long term growth and profitability of the MicroEnsure Uganda business

4. Operational Delivery:

• Work with the operations teams, locally and globally, to maintain effective, efficient operations to handle processing of business and reporting of results
• Ensure that service at all levels, including claims, enrolment and reporting, is of the highest quality

5. Market Awareness:

• Ensure a deep understanding of the insurance needs of the low-income market within MicroEnsure Uganda
• Anticipate opportunities in the marketplace by organizing market research efforts among current and potential clients
• Use research insights to deliver value in current products, identify new products, and make critical changes in operations and communication

6. Public Relations:

• Promote visibility to the market which evokes the image of compassion, ethics and integrity, projecting the values and image of the organization
• Organize press events around MicroEnsure achievements, new partnerships and product launches
• Compile and distribute client impact stories for publication within partner networks

7. Team Leadership:

• Recruit strong Madagascan professionals to deliver operational services
• Provide strong leadership, mentoring and guidance to all of the MicroEnsure Uganda team
• Encourage a culture of continuous improvement and innovation
• Ensure the team is motivated to perform effectively
• Work closely with the team to learn the business, gain employee trust and make an impact on the daily operations of the business

8. Senior Leadership (Head Office) Participation:

• Ensure that Senior Management are informed as required of progress, risks and issues relating to operational and service delivery
• Steer and interface with Senior Management including financial, operational and strategic review
• Develop key relationships across technical global leaders at MicroEnsure to bring top products, services and best practices to Uganda

9. Client Education and Staff Training:

• Work closely with the regional MicroEnsure team, develop and maintain a robust client education program including training materials for customer-facing partner staff
• Conduct audits and training workshops at the field level as necessary
• Ensure that end customers have a strong understanding and appreciation of our products
• Compile and distribute client outcome stories for publication within partner networks

Qualifications, Skills and Experience: 

• The applicant should hold a four-year degree qualification required, Master degree preferred
• At least ten years’ work experience preferred, with a track record of achievement and responsibility
• Prior experience in market research techniques, product development and competitor analysis
• Past exposure and experience in working with low-income persons in professional or informal settings
• Strong business and project management experience
• Appreciation and concern for the plight of low-income people
• Working knowledge of financial services or telecommunications sector essential, knowledge of insurance preferred
• Strong organizational, analytical, relational and time management skills
• Possess the ability to effectively present and sell concepts to managers in partner organizations who are often not familiar with insurance
• Ability to train staff members and low-income individuals in unfamiliar insurance concepts
• Facility with statistical analytics and an understanding of the importance of data-driven decision-making in the business
• Ability to build strong relationships and utilize contacts for new business opportunities
• Ability to perform business analysis by utilizing operational, financial and other data
• Willingness to work as a team member with people across geographies and cultures
• Strong self-starter able to perform tasks with minimal input
• Commitment to model and articulate MicroEnsure’s social mission and values
• Fluency in spoken and written French essential; English & local language functionality a plus
• Strong knowledge of and experience with Microsoft Office Suite, including Word, Excel and PowerPoint, including using these tools to present materials orally and in written form.

How to Apply for the job:

All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

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