Job Title: Co-ordinator, MIS Support Officer
National Medical Stores is an autonomous Corporation that was established by an Act of Parliament 1993. Our mandate is to procure, store and distribute medicines and other medical supplies to public health facilities in Uganda.
Job Summary: The Co-ordinator, MIS Support Officer will provide practical support to all computer users in NMS.
Key Duties and Responsibilities:
- Offer technical support to their end users whether over the phone or in person, to solve their computing problems in a timely manner.
- Monitor equipment for errors or stoppages and take remedial action
- Intuitively troubleshoot difficult or unusual situations
- Document and review system processes and procedures
- Attend relevant product and skill courses
- Identify, plan and provide appropriate IT user training
- Assist, plan and manage issue device consumables (toner, printer ribbons, printer cartridges, hard disks, compact disks, DVDs, Mouse pads, etc.)
- Coordinate and liaise with vendor’s services and end-users requirements(service/maintenance schedules, initiate and follow up jobs to conclusion)
- Significantly contribute to ensuring that the Helpdesk systems and software are developed, kept up to date and messages are passed on and feedback received promptly.
- Offer technical support to physical, telephone and email requests from users for all PC hardware, software and associated peripherals.
- Log all support calls and document their outcome to facilitate the resolution of common queries.
- Redirect or escalate support requests to the appropriate member of the MIS Section.
- Pro-actively provide information to users on the progress of outstanding support calls.
- Performs his/her duties while adhering to approved policies
Qualifications, Skills and Experience:
- The candidate should possess an Honors Bachelor’s degree in any of the following: Computer Science, Computer Applications, Information Technology or their equivalents.
- Possess a Post Graduate Qualification in Computer Science or its equivalent (constitute an additional advantage)
- Professional Information Technology Certifications such as Oracle Database Administrator Certified Professional, Microsoft Certified IT Professional (MCITP) Database Administrator, Oracle Certified Professional, MySQL 5 Database Administrator or IBM Certified Database Administrator. (Constitute an additional advantage)
- At least three years’ post-qualification experience.
How to apply for the job:
All suitably qualified and interested candidates should send their updated CVs that should include names and addresses of the last two employers with hand written applications indicating the reference number of the position you are applying for and giving three referees with their full time telephone contacts, email and postal addresses indicated on the application letter.
Photocopies of the original academic documents should be attached.
Please note that National Medical Stores reserves the right to verify Photocopies of the academic documents attached with the relevant awarding institutions to authenticate their validity.
National Medical Stores is an equal opportunity employer.
All applications should be addressed and delivered to the Head of Human Resource and Support Services, National Medical Stores (NMS), Plot 4-12, Nsamizi Road, P.O Box 16, Entebbe, Uganda.
NB: Any form of canvassing will lead to automatic disqualification. Only candidates who meet the specifications indicated for the jobs will be contacted.
Deadline: 22nd July 2014 by 5pm
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