Job Title:Associate Relationship Manager (BA4) – 00166954
Organisation:Barclays Bank UK
Duty Station:Kampala, Uganda
About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Associate Relationship Manager will be a key member of a Corporate Team developing and maintaining relationships with a portfolio of Corporate and/or Business Banking customers and connected Personal customers. The incumbent will serve as the Relationship/Corporate Managers will be out of the office for significant periods of time the jobholder will be primary point of contact for customers on relationship issues dealing with a range of relationship issues. Work closely with Relationship/Corporate Manager, strong focus on delivery of portfolio sales and income targets and high quality service.
Key Duties and Responsibilities:
1. Sales and Relationship Management: 50%
- Meet revenue targets as discussed and agreed with the Relationship Manager and Unit Head.
- Maintain Relationship Plans for all customers in the portfolio assigned by the Relationship Manager such that contact with customers is prioritized.
- Carry out annual and if appropriate, interim reviews of customers borrowing facilities
- Conduct annual and if appropriate, interim reviews with non-borrowing customers
- Deal with and find solutions to customer complaints
- Determine the products that are most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively.
- Research, create and follow up a target list for potential new business.
- Develop and maintain own contacts with individuals within customers’ organisation.
- Act as the focal point of contact with customers on day to day relationship issues.
- Co-ordinate introduction to and from other areas of the Barclays Group where appropriate and monitor outcome.
- Assist with development of and revisions to Customer Relationship Plan.
- Proactively manage level of customer service and satisfaction.
- Develop and maintain links with local business community and support Relationship Manager in same activity e.g. K.B.I.s.
- Conduct research to identify potential new customers and maintain database of potential customers.
- Arrange and undertake product presentations where appropriate.
- Develop and maintain contacts with specialists in other branch sectors and other areas of the Group.
- Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio.
2. Business Risk Partnership: 20%
- Act as the main liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
- Collate customer produced financial information.
- Analyse historic and projected financial information to identify key issues and monitor compliance with covenants and terms prior to discussing with Relationship Manager.
- Assist with creation of Credit Applications.
- Prepare facility letters and co-ordinate execution of documentation and drawdown of facilities.
- Offer technical input and undertake research for Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
- Attend Relationship Team meetings and contribute fully, including suggestions for ways of improving customer service.
- Significantly contribute to environment of mutual support by sharing knowledge with other team members
3. Risk Management and Control: 20%
- Work with Relationship managers to ensure KYC and other control requirements are met within portfolio of customers by following up on all required documentation and ensuring that it is filed
- Review refer list and other risk reports and provide feedback on action required
- Ensure compliance to Barclays Corporate Banking policies and procedures
4. Contribution to the team: 10%
- Deputize for the Relationship Manager where required
- Provide leave cover for RM and fellow ARM as required.
Qualifications, Skills and Experience:
- The applicant must hold an A-level Certificate or equivalent with good pass in Mathematics or English
- Past experience working in a banking environment
- Undertaking or having completed A.C.I.B. examinations would be an advantage
- Customer Service Toolkit (1 and 2) is highly preferred
- Highly proficient in use of internal computer systems
- Good working knowledge of branch based products and services frequently used by Corporate/Business Banking customers including features, tariff/pricing and availability including features, tariff/pricing and availability.
- Knowledge of Internal instructions/procedures
- The roles and responsibilities of other members of the Relationship Team.
- Products and services offered by other areas of the Barclays Group which are frequently used by Corporate/Business Banking customers including features, tariff/pricing and availability.
- The Bank’s service standards.
- Good knowledge and understanding of the roles and responsibilities of individual based in other areas of the Barclays Group who could typically have some involvement with the customer base.
- Awareness of legislation affecting the Bank and customers.
- Certain products, processes or issues to act as ‘Team Expert’ in areas which complement detailed knowledge of other team members.
- Skills in meeting customers’ needs
- Skills in managing relationships
- Communication skills
- Self confidence
- Excellent analytical thinking
- Sound Judgment/decision making capability
- Thoroughness
- High personal initiative
- Active listening
- High team ethic
- Basic keyboard skills.
How to apply for the job:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 29th July, 2014
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