Job Title: Customer Services Representative (3 Vacancies)

NFT Consult, a leading HR Consultancy firm, seeks to recruit for it valuable client, Multichoice is a proven market leader in the provision of subscriber management services for Pay-Tv options such as DSTV and GOTV. NFT Human Resource Solutions are customer tailored per industry requirements and are geared towards increased cost savings, process improvement leading to improved efficiency and effectiveness yet simultaneously strengthening quality and control of resources.

Key Duties and Responsibilities:

1. Daily Activities:
2. Weekly Activities: Collect and document customer feedback and submit it to the Supervisor on a daily basis.
3. Monthly Activities: Develop comprehensive knowledge of company products by researching and revising material on product information and product changes. Meet performance standards for product knowledge assessments.

• Cordially and quickly respond to customers in accordance with set guidelines for handling customer contacts on phone and face to face
• Offer information or solutions to queries that are raised by customers
• Request for and update the Customer’s information on the billing system for each contact handled
• Carry out transactions on the billing system in accordance with set procedures observing accuracy and minimizing errors.
• Receive payments for subscription and equipment sold at the counter and comply with the procedure for recording and banking at the end of each shift.
• Escalates customer queries that cannot be resolved on 1st contact in line with the approved escalation process
• Adhere to assigned roster/schedule observing shift times and allowed breaks
• Comply with Service Level, quality and customer handling standards relating to call center and front desk customer interactions
• Observe work ethics and positive behavior in accordance with the Customer care code of conduct.
• Handle company equipment and tools responsibly and report faulty and/or missing equipment immediately to the Supervisor
• Provide a daily collections summary for all payments received at the counter.

Qualifications, Skills and Experience:

• The Customer Services Representative should primarily hold a Bachelor’s degree or diploma in business related field
• Computer literacy skills in Microsoft Word, Excel and Internet or email.
• Excellent communication and interpersonal skills
• The applicant must be mature and confident
• Friendly
• Exhibit high level of professionalism
• Skills in engaging in interactions
• High levels of empathy
• Patient
• Strong work ethic
• Highly self-motivated
• Ambitious
• Driven by goals and targets
• Inspiring to others
• High levels of accountability and ownership
• Ethical, Confidential, Mature with high levels of Integrity
• A minimum of two years’ experience in a dynamic medium to large services company is desired but not required
• Excellent communication and interpersonal relationship skills.
• Fluent in English language and at least one local language.

Age: 30 years and below

How to Apply for the job:

All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

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