Job Title:  Customer Service Advisor (5 No Experience Careers)

MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/data, Internet, mobile and financial services.

Job Summary:  The MTN Customer Service Advisor will be responsible for managing client communications through interacting directly with potential, new and existing clients. He/she will work to provide quality customer service while increasing the company’s revenues through increased sales.

Key Duties and Responsibilities: 

• Processing all enquiries
• Answering incoming calls
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence

Qualifications, Skills and Experience:

• The ideal candidates for the Customer Service Advisor jobs should hold a Diploma as a minimum academic qualification
• The applicants must also have a typing Speed of 30wpm
• The ideal candidates should have the one of the following language Skillset; English, Luganda and Luo (Acholi and Langi)
• Computer literacy skills in MS Word, Excel and Internet or email.
• Excellent communication and interpersonal skills
• Self-motivated
• Ambitious
• Driven by goals and targets
• Inspiring to others
• High levels of accountability and ownership
• Can take personal responsibility under minimum Supervision
• Ethical, Confidential, Mature with high levels of Integrity

How to Apply for the job:

All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

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