IT Support Officer Job – Unifi Africa

Job Title:   IT Support Officer (Fresher Jobs)   

Organisation: Unifi Africa

Duty Station:  Kampala, Uganda

About US:

Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.

Key Duties and Responsibilities:

• Face-to-face IT support for staff
• Support remote users via remote support software and phone.
• Resolving hardware, software, and networking issues for computers and peripherals.
• Prepare new hires’ computers with all necessary hardware and software components, and create their profiles (install printers, map drives, setup outlook email, bookmarks etc.)
• Logging and keeping good records of Inventory and computer supplies.
• Support the operation of computer peripherals such as scanners, printers, switches, wireless routers, and biometric devices.
• Assign users and computers to proper groups in Active Directory
• Support conference room and AV equipment (TV, conference phones, video conference systems etc.)
• For new branches, setting up from scratch the hardware and software required, including but not limited to; branch loan software and user configuration, procuring PCs, printers and scanners, networking and cabling as well as setting up internet connectivity and power backups.

Qualifications, Skills and Experience:

• Must be proficient in Microsoft software including Operations Systems
• Troubleshooting experience with the following applications: Microsoft Windows 7-10,) Microsoft Office Suite 2013-2016, Active Directory, Office 365, Exchange Online, Security software, VPN
• Troubleshooting experience with the following hardware: PC components (monitors, hard drive, memory etc.), printers, scanners, wireless access points, AV equipment (projectors, conference phones, video conference equipment), desktop switches/routers etc.
• Experience troubleshooting basic LAN and WAN connectivity problems
• Experience in printer maintenance to include printer troubleshooting; replacing toner and other consumables like fusers, waste cartridges, maintenance kits, orders, etc.
• Experience with cabling and wiring to enable LAN connectivity to breakout points

How to Apply:

All candidates should send an updated CV and cover letter to careers@ug.unifi.credit explaining why you would be best suited for this position

Deadline: 17^th April 2023