Job Title: IT Officer (UN Jobs)
Organisation: United Nations World Food Programme (WFP)
Duty Station: Arua, Uganda
About US:
United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
Job Summary: The operations to reach the target beneficiaries and communities require resources, coordination efforts and dedication from both WFP Arua-based team as well as a regular support from the country office. Being an area office where at least 60% of all country office transactions are taking place, and the follow up that it entails, Arua office needs more support in human resources as a boost towards timely service delivery effectiveness and efficiency. TEC related services are crosscutting among all functions. The position will be overseeing all TEC related services in Arua Area Office including the support to Program unit during food / cash distribution processes, as well as data handling and reporting to include BIMS and SCOPE or future initiatives in the same line of thinking.
Key Duties and Responsibilities:
- Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
- Provide training and advice to clients and end users of IT services, understand, and resolve issues and ensure IT policies, procedures, systems, and tools are correctly applied to assist WFP staff in conducting their work.
- Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports to identify and recommend solutions.
- Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.
- Develop and deploy technical documentation on equipment for use by WFP staff to ensure staff have access to the required IT services and products.
- Actively gather requirements and understand programmatic needs to support the implementation of new applications to provide WFP staff with the tools they need to perform effectively.
- Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes to support the County Office (CO) deliver the Country Strategic Plan (CSP).
- Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.
- Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
- Install and configure new TEC hardware for improving and upgrading system performance; support any technology upgrades as required.
- Interact with colleagues and respond to queries from users, understanding and resolving issues, providing advice, and ensuring IT policies, procedures, systems, and tools are correctly applied to support them.
- Coordinate with other UN agencies to network, align activities and support inter-agency collaboration in the delivery of deep field of IT solutions and Telecommunications that support the CO CSP and other UN activities.
- Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic TEC services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
- Carry out other duties as required.
Qualifications, Skills and Experience:
- The applicant for the United Nations World Food Programme (WFP) IT Officer job must hold an advanced university degree in Computer Science, IT, Statistics, Telecommunications or other relevant field.
- At least six years of experience in the IT/TEC sector and in particular operating and supporting Microsoft Windows server OS, client OS and O365 systems; network infrastructure; telecommunications systems like VSATS, radios and wireless LAN systems. OR additional years of experience with a first degree.
- Has performed TEC user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
- Possession of industry recognized certificates such as CCNA, ITIL, MCSE, CISSP, COMPUIT etc is desirable
- Has basic knowledge of power systems and back-up power systems
- Knowledge of application development and data analysis is a plus
- Language: Fluency in English and any or more of the following languages: Kakwa, Lugbara, Aringa, Alur Madi, Luo, Acholi is an added advantage.
Desired
- Has assisted in the design and implementation of ITIL service management systems for handling customer requests.
- Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
- Has assisted with the specification, development, research and evaluation of client standards.
Competencies:
- Governance, Strategy and Architecture: Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.
- Change Implementation, Project Management, Planning and Optimization: Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change.
- Technical Expertise: Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.
- Service Management: Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
- Client Management: Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.
- Procurement and Contract Management: Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.
NB: Female applicants and qualified applicants from developing countries are especially encouraged to apply. WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
How to Apply:
All candidates who wish to join the United Nations World Food Programme (WFP) in the aforementioned capacity should apply online at the online portal link below.
Click Here
Deadline: 17th March 2023
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