Job Title: Information Technology (IT) Officer
Organisation: Youth Alive Uganda
Duty Station: Uganda
About US:
Youth Alive Uganda is the leader in innovative children, adolescents and youth integrated development programming since 1993. Youth Alive Uganda is a registered youth led and children/youth focused NGO that implements children and youth integrated development programs across the country in four thematic areas; Health, Livelihood, Education, Human rights and skills Development and Mentorship.
Job Summary: The IT officer will provide IT technical support and network support at headquarter and in field offices, place content on tablets, and other IT related activities including troubleshooting database issues. The IT officer will be responsible for overseeing the installation, usage, and maintenance of office IT systems, as well as troubleshooting and managing IT solutions.
Key Duties and Responsibilities:
- Provide technical set-up and needed support on all IT related issues, including installation and testing of LAN, servers, Internet gateways, workstations, printers, client software, upgrades, and configuration.
- Liaising with and overseeing all work done by outside IT agencies and consultants, e.g. installations performed by third parties such as cabling, Internet connectivity, etc.
- Responsible for tracking Helpdesk requests, issues, and service requested by the office staff.
- Deploy and implement office network according to HQ specifications;
- Document network operations, processes, and procedures;
- Serve as the office Network Administrator.
- Oversee and support network administration at regional level
- Identify and solve possible problems in the network.
- Supervise and follow-up on equipment maintenance provided by other contractors.
- Provide in-person and virtual support and troubleshoot problems for all employees in the Kampala and field offices.
- Implement and enforce security on the network and prevent misuse of IT resources.
- Support in development of YAU data bases and development of mobile data collection tools
- Participate in periodic reviews of the ICT policies and compliance and adherence to the policy.
- Advise on all IT related procurement.
- Responsible for IT inventory and location of IT equipment by performing at least a yearly inventory check-up.
- Set up, implement, and maintain hardware firewall.
- Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates.
- Ensuring management of Organization and project database including regular data security activities such as storage and backups, testing of data integrity, periodic recovery testing as well as logical consistency checks
- Implement and document a disaster recovery plan and offsite storage of backed up data;
- Provide guidance and support to all project zonal office for all the functions above as needed.
Qualifications, Skills and Experience:
- The applicant must hold a bachelor’s degree in IT, Information Systems sciences or related field.
- Five years of experience in IT systems management.
- Candidates who demonstrate previous experience working on USAID-funded projects is desired
- Advanced and extensive knowledge of MS Excel, SQL, and ability to do macro programming and ODBC connection.
- Demonstrated capacity to work effectively with teams.
- Excellent people skills at all levels, cultural sensitivity, ability to work well under pressure,
- negotiate diplomatically, and the ability to work well in a multicultural and multi-disciplinary work environment.
- Effective oral and written communication skills in English.
- Willingness to travel in all program areas, as necessary.
How to Apply:
All interested candidates should send their application letters (a page) and resumes (Max, 3 pages) in a SINGLE PDF DOCUMENT to careers@youthaliveuganda.org The subject of the email should contain; Job title, name of candidate and duty station.
NB: No academic papers required at this stage. Hand-delivered applications will not be considered.
Deadline: 21st October 2022
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