Job Title:     Head, Agency Banking Channel

Organisation: DFCU Bank

Duty Station: Kampala, Uganda

Reports to: Chief of Business

About US:

DFCU bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary: The Head, Agency Banking Channel will develop an Agency Banking proposition for Dfcu Bank that includes;

• Developing business cases and designing Operational, technological and Organizational modeling.
• Developing Agent Banking policies, processes and procedures.
• Developing the Agent banking risk, and compliance frameworks.
• Developing the Agent selection process and contracts.
• Developing a training plan and training manuals.
• Develop and execute a pilot plan and prepare for route to market rollout.
• Develop an HR plan that includes job profiles and responsibilities.
• Maintaining and constantly improving the dfcu Agency Banking proposition within the overall Bank’s channel management strategy.

Key Duties and Responsibilities:  

• Tasked with the management of the Agency Banking Channel.
• Management of the Agent network.
• Manage and develop the internal team.
• Responsible for the analysis of customer behavior patterns through various parameters to generate insights to increasing revenue and churn forecasting.
• Analysis of market developments including but not limited to technology development.
• Formulate strategies to maximize growth, revenue and budgets to support the strategic plans

Qualifications, Skills and Experience:

• The applicant for the DFCU Bank Head, Agency Banking Channel job opportunity must hold a University degree in a related field
• A minimum of six years of related experience with a leading financial organization of which at least 4 should have been in a managerial position.
• Relevant business related tertiary qualification is a pre-requisite.

Technical Competency:

• Product Knowledge- Knowledge and understanding of the features, benefits and pricing of the products and services
• Effective Business Communication– The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes
• Stakeholder management – The ability to identify and engage with all the key stake holders in the project life cycle
• Planning, organizing, and controlling – ability to determineappropriate measures in order to achieve set goals and objectives, prioritization and coordination of measures, and control of activities to ensure desired outcomes
• Brand Management – The ability to use marketing techniques to increase the perceived value of the organization over time and build customer loyalty through positive brand awareness
• Risk awareness – General awareness of risk management practices
• Continuous Process improvement- Ability to review existing processes with the view to find better ways to execute tasks on a continuous basis.

Behavioral Competency:  Making Decisions, Developing Strategies, Articulating information, Adopting Practical Approaches, Inter-personal skills, Stress tolerance

Leadership Competency (managing self, projects, people, programs, and taking the lead to keep ahead)

• Leading Courageously- Believing in own self, own judgment, skills and experience and using this self-confidence to challenge others for the benefit of the bank
• Customer and Client focused Innovation- Focusing attention and efforts on understanding customers and proactively addressing different customer needs
• Aligning Business to strategy– Understands the line of sight between strategy and organizational implementation. Translates organizational strategy into specific decisions and actions to ensure strategy implementation
• Driving Teams to deliver results – Developing others, instill motivation for service, holding people accountable, while leveraging diversity – Sets clear performance standards and expectations, support the delivery, and hold others accountable

How to Apply:

All candidates who so wish to join the banking sector in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: Vacanciesbank@dfcugroup.com

Deadline: 27th July 2017

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