Fresher Customer Service Jobs at Stanbic Bank

Job Title: Teller (Fresher Jobs)

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Bank Teller will provide cordial consistent, high quality service to all our customers whilst maintaining a high level on integrity and complying with the routine controls.

Key Duties and Responsibilities:

Customer Service:

Adhere to the service standards and provide excellent customer service
Handle all cash and cheque deposits from customers and ATMs in line with set procedures
Pay out cash to customers by cheque or voucher withdrawal in line with set procedures
Process all Foreign exchange transactions for both walk in and existing customers and report all transactions above set amount to the Team Leader Tellers
Carry out biller payments and cash transfers as per set procedures
Perform change transactions
Provide account balances to customers as requested as per laid down procedures
Manage queues by providing quick, accurate and efficient service
Provide excellent customer service by adhering to the Service Standards
Guide customers of any new price changes
Capture accurate narratives for all transactions processed

Sales:

Generate and provide leads to sales staff
Cross sell bank products
Identify customers for migration to other service channels

Risk and Control:

Refer all cash transactions above Teller limit to the Team Leader Tellers for verification and/or approval
Carry out at least two till balances for all currencies on a daily basis
Keep own cash holdings within prescribed limits
Adhere to all laid down policies and procedures regarding security of Bank assets i.e. user password security, security cards, keys, own till, stamps, vouchers, and all other Teller working tools
Print and handover Teller reports and vouchers for calling to the Team Leader at the end of day
File all Teller reports on daily basis
Perform all Inter-Teller cash transfers as per laid down procedures
Quickly report all suspicious transactions in accordance with laid down procedure
Attend to audit and risk findings

Other:

Perform ATM custodianship as may be assigned from time to time
Hold front door keys as assigned from time to time
Perform any other duties by the Line manager

Qualifications, Skills and Experience:

The ideal candidates for the Stanbic Teller Jobs should hold Bachelor’s degrees from recognized university
Previous experience with cash handling is desirable
Previous front office experience desirable
Working knowledge of cash handling policies and procedures
Sound knowledge of legal aspects regarding cheque, bills and cash handling
Sound knowledge of bank products/services and related procedures
Working knowledge of Service standards
Working knowledge of the Core banking system
Excellent communication skills
Excellent interpersonal skills
Excellent problem solving skills
Good organization skills
Basic computer skills

How to Apply for the job:

All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Click Here

Deadline: 19^th May, 2015