Job Title: Demand Manager
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Manager Client Relations & Delivery
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Demand Manager will articulate business ideas; suggestions and problems in technology terms and develop business cases to convert them into deliverable solutions
Key Duties and Responsibilities:
- Quality products development solutions
- Completeness, accuracy and efficiency of defined processes and procedures
- Adherence to approved operating standards and methodologies
- Efficient delivery of solutions in line with defined of SLAs
- Quality and comprehensiveness of reports generated
- Post implementation project review and audit results
- Customer Satisfaction
- Vendor Management
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure performance and compliance obligations the procurement division are met
- Direct and monitor work of subordinates
- Ensure the team is led; motivated and rewarded to achieve key performance areas
- Identify staff training and development needs and implements necessary actions
- Participate in cross functional teams
- Recruit staff for appointments
- Set goals and objectives for direct reports, monitor progress and maintain motivation
- Set up appropriate structure to meet departmental management objectives
- Apply market research in an optimal way to continually improve processes and procedures
- Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage
- Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
- Provide innovative solutions to ensure that functionality and business improvement is delivered on time according to best practice
- Recommend creative and innovative solutions to enhance sales channel area’s performance
- Review business process and system performance in assigned projects and find creative ways to enhance this performance or perform the functions in a different way
Qualifications, Skills and Experience:
- The ideal candidate for the MTN Uganda Demand Manager job placement should hold a Bachelor’s Degree (preferably IT/ Science / Commercial)
- Project management certification –Preferred
- Five years of relevant experience
- Three years of project management experience
Knowledge & Trainings
- Investment Portfolio Management
- Business risk management
- Business value chain
- Communication planning and management
- Corporate governance
- ITIL
- Project prioritization & management
- Telecommunications business management
- Relationship management
- Systems analysis
- Demand and supply
- Financial acumen
- Legislation
- Problem solving
- Project budgeting
- Reporting
- Resource allocation and management
- Service level agreement management
- Ability to work on multiple tasks, often with conflicting objectives and competing deadlines
- Analytical skills
- Business acumen – understanding of the business as a whole
- Change management skills
- Communication skills
- Conflict management skills
- Facilitation skills
- Feedback skills
- Flexibility – the ability to adapt and change in the light of changing circumstances / new information
- Negotiation skills
- Quality management skills
- Relationship skills – to build relationships to facilitate efficient workflow
- Strong “can-do “attitude combined with an ability to use minimum resources to get maximum outputs
- Systems thinking – understanding the “big picture”
- Time management, specifically the ability to prioritize
NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.
How to Apply:
All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) to ugrecruitment.UG@mtn.com. Please use this format in the Subject Line i.e. Demand Manager – Surname First Name-current Dept.
Deadline: 8th August 2019
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