Customer Service Officer job at True North Consult Limited

Job Title: Customer Service Officer

Organisation: True North Consult Limited

Duty Station: Kampala, Uganda

About US:

TrueNorth is a people management consultancy in Uganda that is run by qualified Human Resource Management Professionals and they would like to recruit for a valuable client in the Food/Beverage/Restaurant Service industry.

Key Duties and Responsibilities:

The incumbent will mainly ensure that all client orders are processed on-time.
Responsible for processing all client orders for new company formations.
Offer technical support to clients regarding the preparation and provision of their documents.
Cordially answer all incoming customer queries in a professional and efficient manner.
Educate the customer on our product range.
Provide a variety of product related solutions to clients and provide product
Receive and process orders on behalf of customers in an efficient and accurate manner, as well as providing order status updates.
Build and strengthen working relationships with our customers and demonstrate how we can add value to their business.
Identify potential customer needs/ opportunities to grow our business.
Follow up on dispatch of client orders
Quickly respond to customer emails in a professional manner.
Provide timely technical support and advice for customers and refer to Team Leader to determine if query is to be redirected to Star Cafe if outside level of team’s expertise.
Create and maintain records in database as well as reports.
Miscellaneous administration tasks and attend regular team meetings.

Qualifications, Skills and Experience:

The ideal candidate should preferably hold a bachelor’s degree in a business administration or related field
A minimum of two years’ experience in FMCGs

How to Apply for the job:

All suitably qualified and interested candidates are encouraged to send updated CVs and application letters to: jobs@truenorthafrica.com and clearly indicate the job applied for in the subject. The applications should not exceed 2MB. Only Shortlisted applicants shall be contacted

Deadline: 28^th August 2015