Customer Service Executive Job

Job Title: Customer Service Executive (Several Fresher Job Opportunities)

Organisation: EBC

Duty Station: Kampala, Uganda

About US:

“EBC” is the umbrella brand under which a consortium of dedicated in-house, virtual, associate Professionals & independent identical firms, with both local & International Experience come together to provide end to end Quality Advisory, Consulting & Outsourcing Services.

Job Summary: The Customer Service Executive will work on selling existing products in the show room, identify and follow up on sales leads, improve on the market sales, pitch goods or services to new clients, and maintain a good working relationship with both new and old clients.

Key Duties and Responsibilities:

To attend to and respond to incoming customer inquiries whether through phone, or over the
To follow up on customer productions orders and ensure timely
To convert all potential prospects from walk in customers to
To generate daily footfall/Sales reports and share them with
To receive, record and forward customer complaints to management for corrective and preventive
Organize product delivery and order fulfillment activities such as taking orders, giving pricing information, determining appropriate time delivery, routes and rates,
Provide outstanding customer service to improve customer satisfaction and relationship hence maintaining documentation to track customer requests and inquiries.
Address problems such as damages, shortages and non-conformance to specifications with relevant departments.
Develop knowledge about each customer’s business model, requirements and
Receive sales orders from customers, confirm payment status and log in for production and
Develop, grow and manage the roof installers scheme(Fundi) in the area
Keep customers informed on status of their orders and availability of material thereby liaising with production and supply chain teams on timelines to achieve
Prepare loading slips; ensure all documentation is in order for loading, invoicing until the vehicle is out of the premises.

Qualifications, Skills and Experience:

The applicant must hold a Bachelor’s Degree from a recognized government institution
Computer literacy in Microsoft Office and statistical data
Customer care
Passion for selling steel and roofing
Proficiency in local languages within the business
Demonstrated coordination and interpersonal skills
Experience in building/construction sector or relevant experience gained in any commercial area involving product selling
Excellent interpersonal and communication
Customer orientation and ability to adapt and respond to all
Positive attitude
Fast paced and prompt
Achievement oriented
Energetic and enthusiastic
Honesty and integrity