Job Title: Customer Experience Business Strategy Analyst (Fresher Jobs)
Organisation: ENGIE Energy Access
Duty Station: Kampala, Uganda
Reports to: Customer Experience Business Strategy Manager
About US:
ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
Job Summary: The Global Customer Experience team is seeking a talented, motivated Business Strategy Analyst to join our high-impact team. This position is a key role within Global Customer Experience; a fast-paced environment at the forefront of providing a world-class customer service experience in the off-grid, renewable energy space. The successful candidate will work closely with country departmental heads/directors to identify bottlenecks to scale our after sales service operations, and areas for improvement of the customer journey, while owning the data operations and performance reporting of our call centers and service center networks.
This position requires an individual who will: drive key strategic initiatives focused on improving efficiency and quality across multiple company verticals, supporting country teams; use data-driven visualizations and high-impact analysis to make data recommendations into execution.
Key Duties and Responsibilities:
Data analytics & performance reporting.
Customer support operations:
Project & stakeholder management:
Potential Activities and Projects:
Qualifications, Skills and Experience:
Desired:
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
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