Customer Care Executive Intern Job – M-KOPA

Job Title:    Customer Care Executive Intern – Bugiri (No Experience Job Opportunities)

Organisation: M-KOPA

Duty Station:  Bugiri, Uganda

About US:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Key Duties and Responsibilities:

• To control quality at the Service Centre by providing excellent Customer Service to walk in customers and managing stock as per the M-KOPA service police.
• Key Responsibilities
• Support customer swap & return processes in line with M-KOPA reverse logistics policy
• Review and accurately update all activity in the Inventory tools with all incoming and outgoing transactions as per M-KOPA stock handling policy
• Allocate stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock allocation policy
• Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock.
• Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines
• Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is highly presentable to customers

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Qualifications, Skills and Experience:

• The applicant must hold a bachelor’s degree from a recognised institution / university in any field.
• Fluent in at least English & Luganda / or a major language found within any of the Sales Regions
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• A team player with a high level of flexibility
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.
• Excellent customer care skills
• Customer centric with commitment to deliver
• Possession of basic numerical skills
• Team work with high levels of flexibility.
• Demonstrate high level of integrity, work ethics, proactive and positive attitude.
• Exceptional communication, interpersonal, problem solving and analytical skills
• Report-writing and presentation skills.
• Should be self-motivated & able to demonstrate a drive for results with a professional approach.

NB: M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

How to Apply:

All candidates should apply online at the link below.

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