Collections Supervisor SME Job – Platinum Credit (U) Ltd

Job Title: Collections Supervisor SME (Small & Medium Enterprises) Product 

Organisation: Platinum Credit (U) Ltd

Duty Station:  Head Office, Kampala, Uganda

About US:

Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Key Duties and Responsibilities:

• Develop and implement strategies to reduce and manage default rate and efficient management of the loan portfolio
• Coaching on negotiation skills and best options available in collecting from hardcore clients.
• Keep litigation cases low and ensure court matters are settled amicably and avoid unnecessary wastage.
• Effective communication of vision, active coaching and development while comparing sales results to goals and taking appropriate action to correct when necessary.
• Communicating job expectations; planning, monitoring performances and motivating loan officers to improve their performance.
• Instilling discipline among Loan officers in regards to collections.
• Ensure and maintain a good culture within the officers and continuously encourage cohesiveness.
• Implement strategies that increase collection efficiency.
• Ensure that the SME officers are proficient with standard operating procedures and 100% implementation of the Delinquency Escalation Processes.
• Create an enabling relationship with the other departments and ensure all stakeholders understand our processes.
• Work closely with the customer service department and ensure implementation of strategies that enables us satisfy our customers.
• Train field officers on the importance of valuing our customers and ensure SME team has customer centered culture

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Qualifications, Skills and Experience:

• The ideal applicant must hold a Bachelor’s Degree in a relevant field.
• At least two (2) years’ experience in a related role in a Financial Institution.
• Computer Knowledge.
• Excellent Numerical and Analytical Skills

How to Apply:

To apply, submit your application, detailed CV and testimonials to the address below;

The Human Resource Manager;

Platinum Credit (U) Ltd

Send your application by

Email to: careers@platinumcredit.co.ug

Deadline: 15th February 2023