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Job Tittle: Head of Operations

• Offer strategic leadership to the Operations department and guide all its activities to support the Bank’s growth strategies and achieve projected business results
• Initiate, establish and maintain the Bank’s operating policies and procedures; monitor and ensure their regular update and consistent application
• Design the operational risk management framework for the department and supervise activities to ensure that the risks associated with the Bank’s operational activities are acceptable and well mitigated
• Advise and set standards for the implementation of operational processes; and continuously explore opportunities to improve operational effectiveness and efficiencies while monitoring compliance to relevant regulations, as well as achieving business value and total customer satisfaction
• Take lead in the timely, quality and cost-effective project management of BOA Bank to create business value and support the achievement of business objectives through planned initiatives
• Effectively manage the integration of technology into the Bank’s business operations and monitor the performance of all deployed technologies to ensure effective and efficient business support
• Overall supervision of all units under Operations to drive business value and the achievement of business expectations in line with internal and statutory banking standards
• Monitor operational activities in order to ensure the achievement of a firm level of compliance to internal controls and adherence to the highest standards of quality both within the processes and in the services to clients
• Authorise expenditures within limit & refer those above, whilst maintaining overall expenditure within budgetary limits
• Oversee the management of critical business relationships, and ensure the protection of the Bank’s business interests and achievement of all service-level agreements with suppliers
• Manage motivate and develop the Operations team through rigorous performance management, coaching, mentoring and learning interventions to create a team able to deliver the Operations mission.
• Perform any other duties as assigned by the General Manager – Operations & Support.

• The Head of Operations must possess a Masters’ Degree in Business, Banking, Finance or Accounting desirable
• Professional qualifications in Banking, Finance, Accounting or related field e.g. ACCA, CFA, CPA etc desirable
• At least eight years’ experience in Banking Operations; 3 of which should be at senior management level
• Excellent track record in driving operational efficiency, contract management, technology and project management
• Good wwareness of current and future banking trends and best practices
• Solid knowledge of Business / Banking ICT’s
• Strong strategic and conceptual skills
• Proven Leadership and people management skills
• Strong Customer centricity
• High business acumen and excellent financial skills
• Strong decision-making, conflict resolution and problem solving skills
• Good knowledge and understanding of supplier relations and negotiation skills
• Very strong verbal and written communication skills
• Excellent team player with strong interpersonal skills and the ability to build internal and external networks
• Possess the ability to work under pressure, and exercise excellent judgment