Job Title: Applications Support Manager
Organisation: FINCA Uganda Limited (MDI)
Duty Station: Kampala, Uganda
Reports to: Information Services Manager
About FINCA Uganda:
FINCA Uganda Limited (MDI) is a subsidiary of FINCA International that is based in Washington DC, USA serving nearly two million clients in 23 countries across 5 continents. FINCA Uganda Limited (MDI) was the first licensed micro finance deposit taking institution in Uganda, and currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.
Job Summary: The Applications Support Manager will be responsible for providing support for the core Banking Applications and related applications and their corresponding Database management systems including HR Systems and other third party systems i.e. alternative delivery channel applications. The role will interface with the Business in relation to new products setup on the core banking application.
Key Duties and Responsibilities:
- Manage and provide support to all application and database related issues.
- In-charge of IS service desk ensuring timely resolutions of all issues being logged.
- Document all operational procedures related to Core applications and Databases and keep the departmental operating instructions updated at all times.
- Maintain a Knowledge base of all known application issues and timely resolve them in collaboration with application vendors.
- Define and document User Acceptance Test (UAT) case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are change managed.
- Fully Support the business with the application parameters maintenances adhering to the parameterization change process, Calenderer maintenance EOD/ EOM/ EOY/SOD processing The incumbent will amend data anomalies resulting from system malfunction and service requests upon necessary authorization and change management.
- Offer guidance to the business functions in identification of needs and definition of requirements.
- Render technical support in Project management, Business case development, analysis design staged of system implementations.
- Provide refresher training for application users to ensure issues related to system knowledge are minimized to maintain good customer experience at all times.
- Ensure backup of all critical systems and files are properly tested and stored in the DR site and that the DR site is always ready to take over the production system in case of emergency.
- Monitors and supports alternative delivery channels performance such as BREFT switch and ensure agreed upon uptime is achieved.
- Implement security standards(access controls, segregation of duties, usage and exception monitoring) on all applications and their related databases.
Qualifications, Skills and Experience:
- The applicant should have at least two years of experience within a technical support environment including Database administration, core banking applications and other software experience.
- Demonstrated ability to resolve problems efficiently and effectively. Experience programming in a database query language will be an added advantage
- Previous experience as a systems administrator or Applications Support officer..
- Ability to recognize competence level of the user and address each situation appropriately
- Previous experience working in a heavy pressure environment preferred
- Demonstrated ability to work creatively and analytically in a problem-solving environment
- Proven success in contributing to a team-oriented environment
- Proven ability to balance, prioritize and organize multiple tasks
- Excellent interpersonal, written and oral communication skills
- Strong technical orientation
- Ability to work well in a team environment
- High level of energy, creativity, flexibility, enthusiasm, commitment, self-confidence and initiative
- Accuracy, attention to detail and awareness of deadlines
- Be a hard working self-starter with initiative, able to set own priorities
- Sharing: Contributes to a team, and recognizes and promotes the wider corporate picture.
- Ability to anticipate problems and proactively takes measures to control or minimize them.
- Fluency required in English
How to Apply:
All candidates who so wish to join the banking sector in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: ug_jobs@fincaug.org
Deadline: 15th September 2017
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