Job Title: Collections Administrator (BA2) – 00174451 (Several Vacancies)

Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary: The Collections Administrator will support the Team Leader Collections Support by;

• Reviewing Invoices and send them to the respective Companies
• Managing Scheme Loans Arrears within agreed limits on the allocated portfolio.
• Serving as a contact point for Scheme Loans Companies as allocated by the Team Leader;
• Offer exceptional customer service to Scheme Loans Customers.
• Quickly respond to Customer Complaints/Queries within the right timelines

Key Duties and Responsibilities:

1. Business Management: 50%
2. Service Delivery: 20%
3. Team Work: 10%
4. Controls (Mandatory for all roles): 20%

• Oversee all Scheme companies allocated as agreed with the Team Leader
• Ensure invoicing of new loans and collection of payments is done as per agreed deadlines on a monthly basis
• Manage unpaids per company level ensuring the arising arrears do not exceed 5% of the book
• Collate regular MI on the nember and value of loans where payments are unpaid and evidence follow up actions
• Quickly escalate cases of non payment/default to the Collections team immediately and follow up with the companies. Evidence to be filed.
• Interface and interact closely with Branches, Operations & IT, Corporate and any other areas to resolve any issues, queries raised by customers/companies
• Manage all customer issues, queries and complaints as well as deliver high quality service per company
• Monitor systems and operational standards to ensure high quality service levels.
• Analyse customer issues, queries, complaints to determine root cause and deliver tactical and strategic improvements to service

• Quickly respond to customer complaints and queries and escalate unresolved cases for collection management review and advice.
• Application of world class customer service standards at all times while handling customers issues, walk in customers and customer correspondences assigned on collection related matters.

• Work in liaison with the business network to undertake appropriate measures on allocated collections portfolio to offer alternative solutions for customers.
• Teamwork to formulate and execute innovative and creative strategies aimed at achieving stretch collection targets.
• Actively participate in local events to support local needs, develop individual and team skills and raise the Barclays profile in the local community
• Ensure individual performance objectives and measures are agreed with line manager.
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

• Adherence to service level agreements on any duties assigned.
• Adherence to banking policies and procedures.
• Delivering collection control requirements in a robust and rigorous control environment.
• Efficiently maintaining an accurate diary of collection actions undertaken on own portfolio with timely follow-up of due actions.
• Delivering operational excellence in achieving quality, cost and service standards on assigned work.

Qualifications, Skills and Experience:

• The ideal candidate for the Barclays Collections Administrator vacancy should possess a good University degree or equivalent professional qualification
• Prior experience of dealing with customers
• High degree of interpersonal skills when dealing with a range of people and situations.
• Good knowledge of the general canons of good lending and credit risk assessment
• Good computer skills and ability to learn new software/applications quickly
• Effective communication skills and ability
• Some knowledge of the Bank’s lending principles, policies and procedures
• Some knowledge of the Bank’s general credit policies and Retail Products
• Prior experience in a lending environment
• Excellent analytical and numerical skills
• Communication skills (written and verbal)
• Excellent inter-personal skills
• Good negotiation and Influencing skills
• Skills in spreadsheets/Databases
• Excellent planning and personal organizational skills
• Quality Conscious
• Problem solving skills
• Service excellence
• Operational excellence
• Customer handing techniques
• Skills in relationship Management

How to Apply for the job:

If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:

Click Here

Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline: 26th September, 2014                      

  Barclays Bank, JOBS