Team Leader Job - CFAO Motors Uganda (formerly Toyota Uganda Limited)

Job Title: Team Leader

Organisation: CFAO Motors Uganda (formerly Toyota Uganda Limited)

Duty Station: Buliisa, Uganda

About US:

CFAO Motors Uganda is the exclusive manufacturer-authorised distributor of brand-new Toyota Vehicles and genuine parts in Uganda, as well as exclusively offering Toyota Manufacturer’s warranty. CFAO Motors Uganda is a subsidiary of CFAO Automotive, a division of the CFAO Group, which is part of Toyota Tsusho Corporation.

CFAO Motors Uganda are also the official distributors of brand-new Suzuki vehicles, Yamaha motorcycles, Hino Trucks, and Toyota forklifts. The company also proposes a range of short and long-term lease and car rental solutions for businesses through the LOXEA brand and its partner Avis Fleet. It also provides a raft of other services to expand the offering, including fleet management, geolocation, telematics and more.

Job Summary: The Team Leader will manage and coordinate branch operations to ensure efficient operations, customer satisfaction and profitability of the branch to achieve business objectives.

Key Duties and Responsibilities:

Ensure achievement of branch sales revenue and profitability targets as per budget.
Work with key stakeholders to promote branch services and identifies business opportunities.
Lead and coordinate preparation of branch budgets and reports
Maintain the highest possible Customer Satisfaction Index, Fix it right & Net Promoter Score customer ratings (timely customer complaints’ handling).
Monitor expenses, trade debtors’ overdue and cash outstanding as per budget and policy.
Ensure strict adherence to Standard Operating Procedures (SOPs) for all applicable Branch processes.
Effective team performance management.
Maximize workshop productivity & bay utilization to achieve revenue and profitability targets.
Monitor work in progress/vehicles on premises (daily) to reduce costs and ensure customer satisfaction.
Ensures service delivery in line with customer service agreements, within company policies and guidelines.
Work with training department to ensure staff skills’ development and performance.
Ensures all branch staff, equipment and facility comply with CFAO health and safety (Anzen) guidelines.

Qualifications, Skills and Experience:

The applicant must hold a Bachelor’s Degree in a Business/Engineering discipline
Leadership Skills
Strong Communication – (Verbal & Written)
Supervisory (Managerial) Skills
Good Customer Handling Skills
Problem Solving
Customer & Result Oriented
Leadership & Decisiveness
Adaptability, Flexibility & Multi-Tasking
Resilience & Reliability
Problem Solving