Manager – Enterprise Risk & Fraud Operations Job

Job Title: Manager – Enterprise Risk & Fraud Operations

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Head – Risk & Compliance

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary: The Manager Operational Risk and Fraud Operations is responsible for;

Management of Operational risks and supporting the Business Leadership team, along with MTN Uganda Risk function to ensure that the risks are identified, assessed, controls implemented and reported periodically.
Implementing and maintaining effective fraud prevention strategies covering all MTN Mobile Money Products and Services. The role holder will also be responsible for keeping up with Industry Anti-fraud controls, Monitoring for Fraud activity and associated fraud losses, continuously developing new and, improving existing detection algorithms and rules.

Key Duties and Responsibilities:

Risk Management

Champion the implementation of the MTN risk management strategy and framework.
Managing the process for identifying principal and operational risks at both business unit and, Company level and supporting the Business in implementing the mitigating actions.
Periodic reporting to Risk Governance Structures on emerging risk and the control environment.
Building a strong community of risk champions and enhancing the risk function as a reputed center of excellence and, supporting the business to achieve its objectives.
Implementing risk management process in line with the Enterprise Risk Management Framework.
Maintenance of a Central source of information and guidance on risk management for operational and strategic effectiveness.
Creating a strong Risk Culture through effective awareness program to staff on their risk management responsibilities.
Offering a monitoring and oversight role for management regarding the Company’s risk profile.
Assisting management to improve on risk management processes by supporting the risk identification and assessment process within the organization.
Execution of the risk management methodology and related tools to effectively management risk within the Company.

Fraud Risk Operations

Implementation of the fraud risk management framework and direct oversight of management of subscriber fraud processes and, systems.
Operationalization and value for money for all Fraud tools that have been implemented by the Company.
Liaising with the Customer facing teams (Customer Experience, Sales & Distribution) to investigate report Fraud cases.
Implementation of new fraud risk controls while enhancing existing controls to manage emerging Fraud trends.
Ownership of a process to manage incoming fraud incidents and timely escalation of the same.
Coordination of Information requested for by Police and Other government authorities relating to Consumer Fraud and, coordination with the Security function to file consumer fraud related cases with Police.
Report on regular basis to Senior management on emerging Fraud Trends and status of improvement actions