Qualifications, Skills and Experience:

• The candidate should possess a Bachelor’s degree in IT, Computer Science or related. An additional qualification e.g. Masters/Diploma in related field will be an added advantage.
• The applicant should possess an ITIL certification (version 3)
• Experience in Incident management and Major Incident Management, preferably on telecom environment.
• Proven customer support experience (at least 4 years) in a large scale and diverse environment, with a particular emphasis on the use of problem management processes, escalation procedures and related disciplines
• Proven background within problem analysis & management
• Excellent communication & influencing skills
• Experience of managing problems for multiple external clients
• Good interpersonal skills, with the ability to communicate clearly and effectively to both IT and other Colleague staff.
• Identify the work required and organise, facilitate and / or perform the work with only minimal guidance from senior management
• Good analytical skills; a structured and methodical approach
• Highly organised, with the ability to plan for short- to-medium term objectives
• Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness.
• Commitment to Quality Standards and continuous improvement.
• Ability to work with the team

How to Apply:

All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses

 Please visit web link below and click Apply now if convinced you have the job requirements

 Click Here

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