Company Description
The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
Job Description
The IT Operations Assistant will deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.
Key Objectives
- Conduct system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
- Carry out basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
- Quickly respond to basic queries about technology and systems to support the correct application of technology.
- Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
- Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
- Make sure that information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
- With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
Required Knowledge, Education, Skills, and Abilities
- The ideal candidate for the United Nations UN World Food Programme (WFP) IT Operations Assistant job opportunity should hold a University degree in any IT related discipline
- Academic or professional experience in computer science.
- Previous experience resolving level 1 IT issues.
- Language: Fluency (level C) in English language.
Personal Competencies:
- Supply Chain Management and Optimization: Displays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.
- Planning, Project & Resource Management Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.
- Information Management & Reporting: Collates accurate and timely information and data to enable informed decision making on reporting within the individual unit and consequently the greater humanitarian community.
- Market Analysis, Contracting and Operational Execution: Ability to collect and collate necessary information to enable WFP to make informed operational decisions.
- Warehouse and Inventory Management: Demonstrates ability to implement operational warehouse procedures and normative guidance in order to manage WFP’s warehouse, handle inventory effectively through corporate systems, and ensure loss mitigation.
- Technical Assistance and Coordination: Demonstrates awareness of the importance of technical assistance and coordination with key stakeholders and an ability to carry out logistics activities, respecting individual mandates and programme priorities.
How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.
Deadline: 20th February 2018
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