Job Title:          Call Centre Representative (Several Job Opportunities)

Organization: Simba Food

Duty Station: Kampala, Uganda

About US:

Simba Food is an online food delivery company that lets you order your favorite food from 100+ restaurants around Kampala. We deliver to your home and office.

Job Summary: The Call Centre Representative will be the liaison between our company, customer and its current and potential consumers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Key Duties and Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Qualifications, Skills and Experience:  

• The applicant must hold a High school qualification
• The applicant should preferably have experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Fluency in English & Luganda

How to Apply:

All suitably qualified and interested candidates are encouraged to send their updated CVs to vacancy@softwareworld.co.ug

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