Job Title:        Customer Service Officer

Organisation: BRAC Uganda Finance Ltd

Duty Station:  Kampala, Uganda

Reports to: Customer Service Manager

About US:

BRAC Uganda Finance Ltd is the largest Microfinance operating in Uganda covering several districts through 149 networked branches targeting Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by extending financial services to the un-served and underserved, now with over 212,000 borrowing clients, over 155Bn loan book with 98% recovery rate, operationally and financially self sustaining.

Job Summary: The Customer Service Officer will primarily respond to a variety of customer requests and inquiries via the telephone or in person over the counter; these include enquiries about banking products and services such as loans, savings, money transfer and insurance.

Key Duties and Responsibilities:  

• The jobholder will receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
• Receive and respond to clients and guest enquiries professionally and ensure they receive the necessary assistance when they visit the reception.
• Open new accounts/Closing accounts
• Alterations to existing savings, accounts and handling cash transactions and cash balancing
• Promote bank products, services and Identify customer needs
• Refer customers to appropriate banking services and representative
• Perform any other duty that may assigned

Qualifications, Skills and Experience: 

• The applicant must at least hold a Diploma in Business related field
• One to two years of experience preferably in Microfinance or Banking industry.

How to Apply:

All suitably qualified and interested candidates must submit their application letters, Curriculum Vita, all Scanned copies of academic /other supporting documents in one PDF file. In total, there must only be a maximum of 3 attachments and send to hr.bracmfug@brac.net  addressed to the Head of Human Resource and Training, BRAC Uganda Finance Limited.

Deadline: Friday, 27th October 2017

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