70 Jobs at MTN Uganda for Customer Service Advisors

Job Title:   Customer Service Advisor (70 Job Vacancies)

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

About MTN:

MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/data, Internet, mobile and financial services.

Job Summary:  The MTN Customer Service Advisor will be responsible for managing client communications through interacting directly with potential, new and existing clients. He/she will work to provide quality customer service while increasing the company’s revenues through increased sales.

Key Duties and Responsibilities:

·         Processing all enquiries

·         Answering incoming calls

·         Offering customers products and services

·         Performing administrative functions

·         Updating client accounts

·         Processing customer correspondence

Qualifications, Skills and Experience:

·         The ideal candidates for the Customer Service Advisor jobs should hold a Diploma as a minimum academic qualification

·         The applicants must also have a typing Speed of 30wpm

·         Computer literacy skills in MS Word, Excel and Internet or email.

·         Excellent communication and interpersonal skills

·         Self-motivated

·         Ambitious

·         Driven by goals and targets

·         Inspiring to others

·         High levels of accountability and ownership

·         Can take personal responsibility under minimum Supervision

·         Ethical, Confidential, Mature with high levels of Integrity

The ideal candidates should be able to speak fluently any of the following language combinations;

·         Luganda, Swahili, English

·         Luganda, Ateso, English

·         Luganda, Acholi, Langi, English

·         Luganda, Runyoro, Rutoro, English

·         Luganda, English

·         Luganda, Runyankole, Rukiga, English

NB: The candidates who do not meet this requirement should not apply.

How to Apply:

All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please Click Here  to apply if you have  the job requirements.

The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

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